The Consumer Duty
In July 2023 the Financial Conduct Authority (FCA) introduced the Consumer Duty.
This created a new set of rules with the intention of setting higher standards right across the financial sector. All firms must act to deliver good outcomes for its customers.
We take our obligations under the duty very seriously.
What the duty means for you is that firms should be open and honest, avoid harm and support you to pursue your financial goals.
You should expect that;
- We give you helpful and accessible support so it’s easy to sort out any problems.
- We give you timely and clear information you can understand enabling you to make good financial decisions.
- We offer products that are right for you, and we do not push you to products or services you don’t need.
- We only offer products that provide fair value, and you won’t have to pay costs that you didn’t expect. We still recommend that you shop around though, in case you can find a better deal.
- We ensure that we will provide good outcomes if you’re vulnerable or if you have trouble meeting your payments.
In addition to those, we will endeavour to act in good faith to all customers and to avoid foreseeable harm.
Treating Customers Fairly
Existing customers, potential customers and previous customers will always be treated with respect, consideration and fairness.
We are committed to delivering a high-quality service based around the needs of our customers.
Therefore, you can expect that we will;
- Endeavour to deliver high standards right throughout the customer journey.
- Attempt to resolve complaints as quickly and as efficiently as possible
- Show understanding, empathy and consideration towards customers who are in financial difficulty
- Be open, transparent and honest in all of our dealings with customers
Registered company name:
GR Finance Ltd
Registered company number: 5901285
FCA Firm Reference Number: 697692
Head office:
GR Finance Ltd,
The Innovation Centre, Hub Two,
Venture Court, Queens Meadow Business Park, Hartlepool, TS25 5TG