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Customer feedback is really important to us so if there is anything we can do better please let us know.

We are sorry if we didn’t meet your expectations this time please contact us to help us put this right!

Understanding Our Complaints Process.

At GR Finance, every one of our customers are important to us, and we believe our customers have the right to a fair, swift and courteous service at all times. We pride ourselves on our extremely high level of customer service.

Our ethos is to treat all customers fairly and to exceed expectations at every level.

We are committed to ensuring that there are clear and effective procedures in place so that any complaints received are dealt with fairly, reasonably and promptly as set out under the Financial Conduct Authority (FCA) Dispute Resolution: Complaints Sourcebook (DISP) and the Financial Ombudsman Service (FOS) guidance.

Submit

Complete and submit the form below.

Acknowledge

GR finance will acknowledge your complaint within 3 days.

Investigation

GR Finance will review your complaint, and we may ask for further information during this Investigation.

Resolution

Depending on the nature of complaint it may be able to be resolved within three days. If your complaint takes a little longer to investigate we have up to eight weeks in which to send you our Final Response Letter. If you haven't received our Final Response Letter within eight weeks or you are dissatisfied with the outcome you may be able to refer your complaint to the Financial Ombudsman Service.

Customer Query:

Please enter your details and as much information as you are able to allow us to look into your query.